Frequently Asked Questions (FAQ)

Welcome to THEDEALCO Customer Care. We are committed to offering high-performance skincare and beauty products grounded in science, efficacy, and refined craftsmanship. Our service standards are designed to ensure trust and comfort throughout your shopping experience.
If you do not find the information you need here, please contact us at support@thedealco.com with your Order Number and Order Email, and our team will be glad to assist you.

Purchasing & Checkout

Q: How do I place an order?
Select your desired products, add them to your cart, and proceed to checkout. Please ensure that your shipping details are accurate to avoid delivery delays.

Q: Do I need an account to complete my purchase?
Creating an account is not required.
However, we recommend registering for the following benefits:

  • View and manage orders

  • Track shipments more easily

  • Receive updates on new releases and member-exclusive offerings

Q: Can I modify my order after it’s placed?
Once an order enters processing, certain details may no longer be changed.
Please review your product selections carefully before submitting your order. If changes are needed, contact us as soon as possible and we will do our best to help.

Q: Is my payment secure?
Yes. THEDEALCO uses encrypted payment technology and secure authentication systems. Your payment information is never stored and is only used to complete your transaction.

Q: What payment methods do you accept?
We support secure global payment options including:

  • Visa, MasterCard, American Express, Discover, JCB

  • PayPal

  • Apple Pay, Google Pay

All transactions are processed through encrypted channels to ensure safety and reliability.

Shipping & Delivery

Q: Do you ship internationally?
Yes, we offer worldwide shipping. Orders are dispatched from the nearest available fulfillment center to ensure efficient delivery times.

Q: How long does delivery take?
After your order is processed, delivery typically takes 10–15 business days, depending on your location.

Q: How can I track my order?
Once shipped, you will receive an email with a tracking number. You may track your shipment via platforms such as 17track.net.

Q: Why isn’t my tracking information updating?
Tracking updates may take 24–48 hours. During transit between logistics hubs, it is normal for updates to pause for several days.

Q: Why did I receive only part of my order?
Orders containing multiple items may be shipped separately when dispatched from different warehouses. Each package will have its own tracking number.

Order Modifications & Cancellations

Q: Can I update my shipping address or contact information?
If changes are needed, please email support@thedealco.com immediately with the subject line: "Urgent: Address Change"

Include:

  • Order Number

  • Order Email

  • Complete, updated shipping details

If the order has shipped, changes cannot be made.

Q: Can I change items in my order (shade, quantity, product)?
Please contact us as soon as possible. Adjustments can only be made before fulfillment begins.

Q: Can I cancel my order?
If the order has not shipped, cancellation may be possible and a handling fee may apply.
Orders that have already been dispatched cannot be canceled.

After-Delivery Support

Q: My order arrived damaged. What should I do?
We sincerely apologize. Please email us with:

  • Order Number and Order Email

  • Photos or video showing the damage

  • A photo of the shipping label

We will resolve the issue promptly.

Q: The product I received appears to have a quality issue.
Please provide:

  • Order Number and Order Email

  • A brief description of the issue

  • Photos or video clearly showing the concern

We will review and assist accordingly.

Q: I received the wrong item or something is missing.
Please contact us and provide:

  • Order Number and Order Email

  • A photo of the incorrect item or a description of what is missing

We will arrange a replacement or alternative solution.

Account & Notifications

Q: I did not receive an order confirmation email.
Please check your spam or promotional folders. If you still cannot locate it, contact us with your checkout email and we will resend the confirmation.

Q: I have not received my tracking number.
Tracking numbers are typically issued 1–2 business days after processing.
If it has been longer, please reach out for an update.